At Siria’s Crafts LLC, we understand that sometimes plans change. Because our products are custom-designed to reflect your unique style, please review our cancellation policy carefully before placing your order.
For standard products, cancellation requests must be submitted within 24 hours of placing your order. If you decide to cancel, please contact our customer service team immediately via our support email or phone. Once a cancellation request is received, we will promptly review your order status and confirm whether it is eligible for cancellation. If approved, you will receive a full refund minus any applicable processing fees.
For custom products—such as personalized t-shirts, embroidered tote bags, and custom tumblers—please note that cancellation is more limited. Custom orders begin processing shortly after confirmation to ensure that your personalized design is crafted with care. Production for these items typically starts within 24 hours of order placement. Therefore, if your cancellation request is submitted after production has started, we may not be able to cancel the order. In such cases, you may need to follow our return process as detailed in our Return Policy.
If your order is in the final stages of production or has already been shipped, cancellation requests will not be accepted. Instead, if you wish to modify your order, please contact our customer service team immediately, and we will do our best to accommodate your request.
We value your satisfaction and strive to be as flexible as possible within the constraints of our custom production process. By placing an order with Siria’s Crafts LLC, you acknowledge that you have read and agree to the terms outlined in this Cancellation Policy.
For any questions or additional information, please do not hesitate to reach out to our dedicated support team. We are here to help ensure that your experience with us remains smooth and satisfactory.
